About this add-on

Turn Your Welcome Book Into a Powerful Service & Upselling Channel

Host Domination Welcome Book – Service & Upsell is an add-on designed for hotels, B&Bs, holiday homes, vacation rentals, guest houses and property managers who want to promote additional services directly inside their digital Welcome Book.

Instead of using your Welcome Book only to provide Wi-Fi details, house rules, check-in instructions and property information, you can transform it into a complete guest service and upselling tool.

Create dedicated service sections, present optional extras and make additional offers more visible throughout the guest journey.

From airport transfers and late check-out to cleaning services, rentals, tours and premium experiences, Service & Upsell gives you a simple way to increase the value of every stay while improving the guest experience.

Promote Additional Guest Services

Guests often need extra services before arrival, during their stay or before departure.

With Service & Upsell, you can present these services clearly inside the Welcome Book, giving guests an easy way to discover what is available without having to contact you first.

You can promote services such as:

• Airport transfers
• Taxi services
• Private drivers
• Early check-in
• Late check-out
• Luggage storage
• Private parking
• Additional cleaning
• Extra linen or towels
• Breakfast services
• Welcome packages
• Romantic packages
• Room upgrades
• Extra guest services
• Car rental
• Bike rental
• Scooter rental
• Beach services
• Tours
• Excursions
• Guided experiences
• Wellness services
• Spa services
• Private chef services
• Restaurant services
• Child-related services
• Pet services
• Equipment rental
• Business traveller services
• Custom property services

The add-on can be adapted to different accommodation types and guest profiles, allowing you to promote the services that are most relevant to your property.

Increase Ancillary Revenue From Existing Bookings

A booking does not need to end with the accommodation price.

Additional services can increase the overall value of each reservation while providing guests with greater convenience.

Service & Upsell makes these additional services more visible and easier to discover.

Instead of relying only on messages or verbal recommendations, you can showcase optional extras directly inside the digital Welcome Book that guests already use.

This allows you to generate more revenue from existing bookings without increasing advertising costs or acquisition costs.

A guest who has already booked is often more likely to purchase an additional service if the option is easy to find and clearly presented.

Create a Natural Upselling Experience

Upselling should not feel intrusive.

Service & Upsell allows you to integrate additional services naturally into the guest experience.

Instead of sending repeated promotional messages, guests can browse available services when they need them.

This creates a more professional and user-friendly experience.

The Welcome Book becomes a central point where guests can access information and discover relevant extras at the same time.

For example, a guest checking arrival instructions may also discover an airport transfer service.

A guest reading departure information may see the option for late check-out or luggage storage.

The service is presented at the moment when it becomes useful.

Perfect for Hotels, B&Bs and Vacation Rentals

Service & Upsell can be used by many different types of hospitality businesses.

Vacation Rentals

Promote airport transfers, private parking, late check-out, additional cleaning, equipment rental or local experiences.

B&Bs

Offer breakfast upgrades, luggage storage, transportation, excursions and optional guest services.

Hotels

Show room upgrades, spa services, restaurant offers, transfers, parking and premium guest experiences.

Guest Houses

Promote practical services such as transfers, luggage storage, cleaning and local activities.

Holiday Homes and Apartments

Provide guests with transportation options, local services, rentals and useful extras.

Property Managers

Create a structured system for presenting services across multiple properties while keeping each Welcome Book customized.

Improve the Guest Experience

Service & Upsell is not only about increasing revenue.

It also helps improve the overall guest experience.

Guests appreciate having access to clear information and useful services without having to ask for everything manually.

Instead of searching through old messages or contacting the host, they can open the Welcome Book and immediately see what services are available.

This can make the stay feel more organized and professional.

Reduce Repetitive Questions

Hosts often receive the same questions repeatedly:

“Can we check in earlier?”

“Can we leave our luggage?”

“Do you offer airport transfers?”

“Can you arrange a taxi?”

“Is late check-out available?”

“Do you offer additional cleaning?”

“Can we book an excursion?”

“Do you have parking?”

With Service & Upsell, many of these questions can be answered directly inside the Welcome Book.

This reduces repetitive communication and helps guests find information independently.

For property managers handling multiple bookings, this can significantly simplify daily operations.

Promote Your Own Services or Local Partners

You can use Service & Upsell to promote services provided directly by your property or by trusted third-party partners.

For example, you can collaborate with:

• Taxi companies
• Private drivers
• Tour operators
• Local guides
• Bike rental companies
• Car rental companies
• Restaurants
• Wellness centres
• Cleaning services
• Luggage storage providers
• Activity providers
• Excursion companies

This allows you to create a more complete guest experience without needing to provide every service internally.

It can also help strengthen partnerships with local businesses.

Create New Revenue Opportunities

Local partnerships can also become an additional source of revenue.

Depending on your business model, you may earn commissions or create special packages with selected partners.

For example, you can recommend a private transfer, excursion or rental service and receive a referral fee.

The Welcome Book becomes a valuable communication channel between guests and the services available around your property.

Support Every Stage of the Guest Journey

Different services are relevant at different times.

Before Arrival

Guests may need:

• Airport transfers
• Parking
• Early check-in
• Transportation
• Luggage services
• Welcome packages

During the Stay

Guests may be interested in:

• Extra cleaning
• Rentals
• Tours
• Activities
• Restaurant services
• Wellness services
• Local experiences

Before Departure

Guests may need:

• Late check-out
• Luggage storage
• Taxi services
• Airport transfers
• Additional transportation

Service & Upsell allows you to cover the complete guest journey from arrival to departure.

Increase the Value of Direct Bookings

Direct bookings give accommodation providers more control over the relationship with the guest.

Service & Upsell helps strengthen that direct relationship by allowing you to promote services independently from OTAs.

Instead of depending on third-party platforms to offer additional services, you can create your own branded experience.

This helps you build a more complete direct booking ecosystem.

Guests book directly with you, access your Welcome Book and then discover additional services inside the same branded environment.

Reduce Dependence on OTAs

Online travel agencies are effective for generating bookings, but they can limit how much control you have over the guest experience.

With a direct digital Welcome Book and integrated upselling services, you can communicate with guests on your own terms.

You can promote your own services, partner services and optional extras without relying on OTA interfaces.

This makes Service & Upsell particularly useful for hosts and property managers focused on increasing direct revenue.

Centralize Guest Information and Services

A fragmented guest experience can create confusion.

Guests may receive one message for check-in, another for Wi-Fi, another for parking and another for extra services.

A digital Welcome Book provides a central place where everything can be organized.

With Service & Upsell, your Welcome Book can include:

• Property information
• Check-in instructions
• Check-out information
• House rules
• Wi-Fi details
• Local information
• Guest services
• Optional extras
• Transfers
• Activities
• Rentals
• Upselling offers
• Useful links
• Contact options

This gives guests a cleaner and more consistent experience.

Create a More Professional Digital Guest Journey

Modern guests expect information to be accessible instantly.

They prefer simple, digital and self-service experiences.

Service & Upsell helps you provide a more modern hospitality experience by making additional services available directly from the Welcome Book.

The guest does not need to search through emails or message the host repeatedly.

Everything is available from one digital access point.

Perfect for Independent Hosts and Professional Property Managers

The add-on is suitable for both small and large hospitality businesses.

A single-property host can use it to promote a handful of useful services.

A professional property manager can use it to build a structured service offering across multiple accommodations.

The same concept can scale from one apartment to a larger portfolio of properties.

Improve Conversion on Extra Services

Visibility plays an important role in upselling.

Guests cannot purchase a service if they do not know it exists.

Service & Upsell makes optional services easier to discover.

By presenting them clearly inside the Welcome Book, you increase the chance that guests will notice and consider them.

This can improve conversion on services such as:

• Transfers
• Late check-out
• Cleaning
• Rentals
• Experiences
• Parking
• Premium packages

Sell Convenience, Not Just Extras

The most effective upselling services are often the ones that solve a real problem.

An airport transfer reduces travel stress.

Late check-out gives guests more flexibility.

Luggage storage makes departure easier.

Additional cleaning improves comfort.

Parking removes uncertainty.

Tours and experiences help guests enjoy the destination.

Service & Upsell allows you to present these services as useful solutions rather than simple commercial offers.

Build a Stronger Hospitality Brand

A professional Welcome Book is also part of your brand.

When guests find useful information, services and recommendations in one well-organized digital space, the property appears more professional and prepared.

This can improve guest perception and contribute to a better overall stay.

A better experience may also lead to stronger reviews, more recommendations and higher guest satisfaction.

Make Your Welcome Book More Valuable

A digital Welcome Book should be more than an information page.

With Service & Upsell, it can become an active part of your hospitality strategy.

It can help you:

• Promote additional services
• Increase booking value
• Reduce repetitive communication
• Improve the guest journey
• Strengthen direct bookings
• Promote local partners
• Increase ancillary revenue
• Provide a more professional guest experience

From Information Tool to Revenue Tool

Traditional Welcome Books provide information.

A modern digital Welcome Book can also generate value.

Host Domination Welcome Book – Service & Upsell bridges the gap between guest information and commercial opportunities.

Every guest interaction with the Welcome Book becomes an opportunity to present useful services in a contextual and non-intrusive way.

A Complete Upselling Solution for Your Digital Welcome Book

Whether you manage a hotel, B&B, guest house, apartment, holiday home or vacation rental, Service & Upsell gives you the tools to make additional services easier to promote.

You can use it to create a more complete hospitality experience while maximizing the value of each booking.

Promote transfers, upgrades, rentals, cleaning services, tours, experiences and other optional services directly inside your Host Domination Welcome Book.

More services. Better guest experiences. More revenue from every stay.

Turn your digital Welcome Book into a practical guest service and hospitality upselling tool with Host Domination Welcome Book – Service & Upsell.